Program

This is the program for ISM 2012. At SINTEF, Oslo, December 3, 0900-1700

Click the paper titles to download the presented papers. Or download the full proceedings here


Registration (08:30-09:00)

Opening and welcome (09:00-09:15)


INTRODUCTORY TALK (09:15-09:40)
The echoing paradox in SNS
Lene Pettersenpresentation

PAPER SESSION 1: USER INVOLVEMENT THROUGH SOCIAL MEDIA (09:40-11:10)
Facilitating active participation in web-based co-development
Pirjo Friedrich, Jukka Huhtamäki, Kaisa Koskela-Huotari, Kaarina Karppinen, Kaisa Stillpresentation

Preliminary experiences with the online forum PATIO in a multi-contextual Living Lab environment
Santa Laizane, Lotta Haukipuropresentation

Criteria for social software implementation in Living Labs
Esbjörn Ebbesson, Jesper Svensson

Organizational requirements in open service innovation
Marika Lüders

Feedback café – author feedback and discussions in groups (30 minutes)


Tea (1110-1130)
GROUP SESSION: SOCIAL MEDIA FOR INNOVATION (1130-1230)
Recommendations and requirements for social media to support innovation – in four easy steps:
First, share experiences on social media for innovation, then agree on a particularly interesting case, identify alternative ways social media could have been used for innovation in the case, and, finally, discuss how current social media applications could have been improved to support the case even better. Brief plenary summaries of key results.

Lunch (1230-1315)

PAPER SESSION 2: USER FEEDBACK ON NOVEL CONCEPTS AND DESIGNS (1315-1445)
Challenges with social media for user involvement
Anna Ståhlbröst

Capturing users’ feedback on early concepts in service innovation
Asbjørn Følstad, Annita Fjuk, Amela Karahasanovic

Involving users in the “fuzzy front-end” design of future emerging technologies
Päivi Heikkilä, Eija Kaasinen

User-involvement in Living Lab activities – comparing different evaluation methods
John Krogstie, Anne-Cecilie Haugstvedtpresentation

Feedback café – author feedback and discussions in groups (30 minutes)


Tea (1445-1505)

PAPER SESSION 3: ENGAGED COMMUNITIES AND INDIVIDUALS (1505-1635)
Social media as a platform for service innovation
Lene Sørensen, Morten Falch

Innovation through Opera Software’s MyOpera community
Kaja Boska, Marika Lüders

Social media in product development processes: The role of emotional qualifiers in text based interaction
Renate Andersen

Innovating social media: Five strategies for successful digital entrepreneurship
Annakarin Nyberg, Charlotte Wiberg

Feedback café – author feedback and discussions in groups (30 minutes)


Final words: Wrapping up – continuing the discussions

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